Privacy Policy

1. Information We Collect

• Account Information: When you create an account, we collect personal information such as your name, email address, phone number, and password.
• Booking Information: To facilitate tour bookings, we collect details such as the tour date, location, and payment information.
• Profile Information: Tour guides may provide additional information for their profiles, such as bio, languages spoken, and certifications.
• Communication Data: We may collect information when you communicate with us or other users through our platform.
• Usage Data: We gather information about how you interact with our platform, including pages visited and features used.

2. How We Use Your Information

• To Provide Services: We use your information to facilitate tour bookings, process payments, and connect tourists with tour guides.
• Communication: We may use your contact information to send updates, notifications, and respond to inquiries.
• Improvement of Services: Your usage data helps us analyze and enhance the functionality and user experience of our platform.

3. Information Sharing

• With Tour Guides: To complete bookings, we share relevant information with tour guides, including names and booking details.
• Third-Party Services: We may use third-party services for analytics, payment processing, and other functionalities, and may share necessary information with them.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

4. Security Measures

We implement security measures to protect your information. We strive to use commercially acceptable means to protect your data.

5. Your Choices

• Account Information: You can review and update your account information at any time.

6. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to improve your experience on our platform. You can set your browser to refuse cookies, but some features may not function properly.
• Analytics and session recording: With your consent, we use PostHog to understand how visitors use our platform, including analytics events and session recordings of on-screen activity. On-screen text is masked in recordings to protect personal information.
• International data transfer: PostHog processes this data on servers in the United States. By granting consent you agree to this transfer of data outside your country of residence.
• Advertising analytics: With your consent, we also use Google Analytics 4 and Google Ads to measure the performance of our marketing and conversions.
• Persistent analytics identifier: For signed-in users we associate analytics activity with a persistent identifier so we can link a visit to a booking. Anonymous visitors are not linked to a personal profile.
• Your consent choice: Analytics, session recording, and advertising analytics stay off until you accept them in the consent banner. You can decline, and we honor that choice. Strictly necessary cookies (for example, keeping you signed in and remembering how you arrived so a booking is credited correctly) are always active.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date, and will be communicated with users through their registered email addresses. Your continued use of our platform after any modifications indicate your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at Jawla.

• Address: Muscat, Oman
• Email: support@jawla.om
• Phone: +96895951696